Frequently Asked Questions (FAQs)
Hi welcome to our FAQ page! Below you'll find answers to some of the most commonly asked questions about shopping with us. If you need further assistance, feel free to contact our customer support team.
1. What products do you sell?
We offer a wide range of high-quality products including hats, t-shirts, polo shirts, ¼ zips, and more. All our products are carefully selected to meet the highest standards.
2. How can I place an order?
Placing an order is simple:
Browse our website and select the items you'd like to purchase.
Add them to your cart by clicking the "Add to Cart" button.
Once you're ready, click on the shopping cart icon at the top right of the page to view your cart.
Proceed to checkout and enter your shipping and payment details.
Confirm your order and submit it for processing.
You'll receive an email confirmation once your order is placed!
3. Do you offer international shipping?
Yes, we offer international shipping! Shipping rates and delivery times may vary depending on your location. You can check the estimated shipping cost during checkout.
4. How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website.
5. What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express)
6. Can I modify or cancel my order?
Please contact our customer service team as soon as possible for assistance at support@brandor.com
7. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can find them under the "Gift Cards" section of our website.
8. Can I return an item?
We want you to love your purchase! If you're not completely satisfied, we accept returns within [insert number of days, e.g., 30 days] of delivery. Please ensure the item is in its original condition (unopened, unused, and with tags).
To initiate a return, simply visit our Returns page or contact our support team.
9. How do I contact customer support?
You can reach our customer support team by:
Email: creative@brandor.com
Phone: 410 242 8200
Live Chat: Available on our website during business hours.
10. Do you offer discounts or promotions?
We periodically offer discounts and promotions, including seasonal sales, limited-time offers, and exclusive deals.
11. Are the items on your website in stock?
Some items are kept in stock and others are made to order.
12. Is my personal information safe on your website?
Yes, we take your privacy and security seriously. Our website uses industry-standard encryption technology to protect your personal information.
13. Do you offer gift wrapping?
Yes! We offer gift wrapping for an additional fee. You can select this option at checkout.
14. Can I use multiple discount codes on a single order?
Currently, only one discount code can be applied per order. If you have any issues, feel free to reach out to our customer support for assistance.
15. What should I do if I received a damaged or incorrect item?
We’re sorry for the inconvenience! If you received a damaged or incorrect item, please contact us within 7 days of receiving your order to determine a resolution.
16. How does the merch recycle program work?
You can now trade Kohler clothing for Rehlko clothing! We’ll trade you $20 for name brand clothing (Patagonia, Eddie Bauer, Nike) and $10 for non-name brand clothing (Fruit of the Loom, Hanes, Gildan). Once you send your garment to 7255 Standard Drive Hanover, MD 21076, we will issue you a credit in the amounts listed above based on what you send. You can then place an order on rehlkomerch.com to use the credit.
17. How do co-branded orders work?
Place your order and receive a proof showing the logo on the garment. Once approved we will proceed with production! The minimum Quantity on Co-branded orders is 24 units.
18. What should I do if I want to buy an item I don’t see on the store?
Please fill out the contact us form and our support team will be in touch!
19. Who is Hourglass
Hourglass is the Brandor partner based in India who handles all orders in India.
20. Who is Giftpoint
Giftpoint is the Brandor partner based in EMEA who handles all orders in EU and UK.
We hope these answers help! If you have any other questions or concerns, don’t hesitate to reach out. Thank you for shopping with us!