Frequently Asked Questions (FAQs)

Hi welcome to our FAQ page! Below you'll find answers to some of the most commonly asked questions about shopping with us. If you need further assistance, feel free to contact our customer support team.

1. What products do you sell?
We offer a wide range of high-quality products including hats, t-shirts, polo shirts, ¼ zips, and more. All our products are carefully selected to meet the highest standards.

2. Who can buy from the store?
The webstore is available to Rehlko employees and partners to purchase merchandise for personal use or for business purposes.

3. How can I place an order?
Placing an order is simple:
• Upon entering the store, select what region the item will be shipping to.
• Browse our website and select the items you'd like to purchase.
• Add them to your cart by clicking the "Add to Cart" button.
• Once you're ready, click on the shopping cart icon at the top right of the page to view your cart.
• Proceed to checkout and enter your shipping and payment details.
• Confirm your order and submit it for processing.
• You'll receive an email confirmation once your order is placed!

4. Do you offer international shipping?
Yes, we offer international shipping! Shipping rates and delivery times may vary depending on your location. You can check the estimated shipping cost during checkout.

5. How do I track my order?
Once your order is shipped, you'll receive an email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website.

6. What payment methods do you accept?
We accept the following payment method as well as PO numbers. 
Credit/Debit Cards (Visa, MasterCard, American Express)

7. Can I modify or cancel my order?
Please contact our customer service team as soon as possible for assistance at support@brandor.com

8. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can find them under the "Gift Cards" section of our website.

9. Can I combine multiple gift cards on one order?
Yes. Gift card stacking is possible. You may apply up to 5 gift cards to a single order during checkout

10.  Can my gift card balance be applied to shipping and tax?
No. Gift card balances cannot be applied to shipping fees or taxes.

11. Can I return an item?
All purchases made through the Rehlko Merchandise Store are final sale. We are unable to accept returns or exchanges for any items purchased, except in cases where the item is damaged or defective.
We are committed to providing high-quality apparel and products. If you receive an item that is damaged or defective, please contact our support team within 7 days of receiving your order. We will do our best to resolve the issue promptly.
Please carefully select your items, especially considering size and style preferences, as we cannot accommodate returns or exchanges based on these factors.

12. How do I contact customer support?
You can reach our customer support team by:
Email: support@brandor.com or creative@brandor.com
Phone:  410 242 8200
Live Chat: Available on brandor website during business hours.

13. Do you offer discounts or promotions?
We periodically offer discounts and promotions, including seasonal sales, limited-time offers, and exclusive deals. 

14. Are the items on your website in stock?
Some items are kept in stock and others are made to order.

15. Is my personal information safe on your website?
Yes, we take your privacy and security seriously. Our website uses industry-standard encryption technology to protect your personal information. 

16. Can I use multiple discount codes on a single order?
Currently, only one discount code can be applied per order. If you have any issues, feel free to reach out to our customer support for assistance.

17. What should I do if I received a damaged or incorrect item?
We’re sorry for the inconvenience! If you received a damaged or incorrect item, don't hesitate to get in touch with us at support@brandor.com within 7 days of receiving your order to determine a resolution.

18. What should I do if I want to buy an item I don’t see on the store? 

Please fill out the contact us form and our support team will be in touch!

19. Can I create a custom order?
Yes! Though most custom orders have minimum order quantities. You can talk to one of our team members and learn more. Email creative@brandor.com.

20. Can I buy in bulk from the website?
Yes, we have price breaks displayed for larger quantities of items. If you are looking to buy in bulk of an item, and there is not enough stock, reach out to creative@brandor.com

21. Can I use a purchase order to buy merchandise?
Yes, there is a field at checkout to select “Purchase Order” and enter the PO number. 

22. Why are different products offered in each region?
This is because of availability. The goal is to produce the products as close as possible to the destination. Product offerings vary from region to region. 

23. Do you offer free (or different) shipping methods?
We offer different shipping methods at checkout, free shipping on orders over $300. 

24. What if the item is out of stock when I want to order it?
Each item will have a lead time on when to expect restock.

25. How does the Merch Recycle Program work?

On the Recycle Program page, there are step by step instructions as well as an FAQ section. Please search for this in the webstore search bar. 

We hope these answers help! If you have any other questions or concerns, don’t hesitate to reach out. Thank you for shopping with us!